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Terms & Conditions


Welcome to Word of Mouth Guide. This website is owned and operated by Word of Mouth Book Pty Ltd, trading as Word of Mouth Guide 5023, 2e Porter Street, Ryde, 2112 Telephone + 61497096673 or email belinda@wordofmouthguide.com. When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these.

PRIVACY

Personal Details – Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Word of Mouth Guide.

SECURITY

Word of Mouth Guide does not collect or record any credit card details you may provide when purchasing products from our website. Your credit card details are processed by Stripe.

PRICING

All pricing is in Australian Dollars (AUD) and includes GST (unless stated for overseas deliveries). Word of Mouth Guide reserves the right to change pricing at our discretion and without notice.

PAYMENTS

We accept all major credit cards. You can speak to us directly about other methods of payments such as EFT or for example at the Bondi markets we have a Square card reader to process payments.

PRODUCTION TIME FRAME

Our books have already been printed so we will post them in a timely manner, please note we are a small team so sometimes there can be small delays.

For our prints we are a custom made to order business. That means, you buy it – we go make it. Every print is made to order so it takes 2-3 weeks to make framed artworks and 2-3 days to print unframed goods. Everything is made right here in Australia – as we grow we can share more details about some of the printers we use.

When you add items to your shopping cart an estimated delivery/pickup date is presented. You’ll see.

DUTIES AND TAXES

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. Word of Mouth Guide is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.

RETURN & EXCHANGES (within Australia only)

Word of Mouth Guide would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases, so we ensure all items are professionally photographed and all items are listed correctly online with their size and dimensions. So if for any reason an item is not what you expected, email belinda@wordofmouthguide.com or call + 61 497096673

Please note, there are no returns, exchanges or change of mind with artwork that has been made to order. We have made that artwork as per your spec.

RETURNS ON SALE ITEMS

We have a NO RETURN ON SALE ITEM policy.

CARE & MAINTENANCE

We recommend not hanging your item in direct sunlight. Each of our artworks has it’s own hanging method. Please read the instructions provided carefully. We also recommend using acid free tape if you are framing the print yourself to avoid yellowing the print.

FAULTY ITEMS & DAMAGES

Word of Mouth Guide products are hand produced using the highest quality products. Any slight markings or variations are intentional. All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us and we will organise a replacement for you.

Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order. You will be required to follow the same steps as with Returns.

COPYRIGHT

Unless otherwise indicated, copyright of our artwork and the information on this website (including but not limited to; text, images, graphics, logos) is owned by Word of Mouth Book Ltd trading as Word of Mouth Guide or has been licenced to Word of Mouth Guide by the photographers who have granted their permission to sell their photography on the website and are part of the group that made the Word of Mouth Guide NSW. All right reserved. The contents of our website are intended solely for your personal, non-commercial use. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Blacklist.

 

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